Effective Date: 07/02/2026
Last Updated: 07/02/2026
These Terms and Conditions of Use (“Terms”) govern your access to and use of all websites, digital platforms, content, products and services operated by Suffolk Enterprises Pty Ltd (ABN 17 668 257 181), trading as The Physio Don (“we”, “us”, “our”).
By accessing or using our website, booking services, purchasing products, or using any content, you agree to be bound by these Terms. If you do not agree, you must not use our services.
The Physio Don provides a combination of regulated physiotherapy services and non-clinical educational products.
Our services may include:
• In-clinic physiotherapy appointments
• Online physiotherapy consultations via telehealth
• Digital exercise programs
• Educational videos, written materials and guides
• Books and downloadable resources
• Email communications and newsletters
We reserve the right to modify, suspend or discontinue any service at any time.
It is critical to understand the distinction between our services.
Physiotherapy services (in-clinic or online) involve individual assessment and treatment provided by a registered physiotherapist.
Educational products and resources (including programs, books, videos and written materials) are provided for general informational and educational purposes only. These do not constitute personalised physiotherapy, medical advice, diagnosis or treatment.
Purchasing or accessing educational content alone does not create a physiotherapist–patient relationship.
A physiotherapist–patient relationship is only formed where:
• You book and attend an in-clinic or online physiotherapy appointment; and
• We explicitly agree to provide physiotherapy services to you.
All information provided through The Physio Don — including programs, videos, documents, written materials, and online resources — is for general educational purposes only.
This content is not a substitute for personalised medical advice, diagnosis or treatment.
You should always consult your general practitioner, physiotherapist or other qualified healthcare professional before starting any exercise, rehabilitation or health program, particularly if you have existing medical conditions, injuries, pain, or concerns.
Exercise and physical activity involve inherent risks. You voluntarily assume full responsibility for any injury, loss or damage that may occur as a result of using our content, programs or services.
Use of all educational content and programs is entirely at your own risk.
Online physiotherapy is delivered via secure video platforms and does not involve hands-on assessment or treatment.
You acknowledge that:
• Telehealth is not suitable for all conditions
• Physical examination is limited compared to in-clinic care
• You are responsible for ensuring a safe environment when exercising
• You must follow all advice within your own physical limits
We reserve the right to determine whether online physiotherapy is clinically appropriate and to decline, limit or discontinue telehealth services where necessary.
You must be at least 18 years of age to use our website, content, programs or services.
Where physiotherapy services are provided to minors in-clinic, this occurs only with appropriate parent or guardian consent and in accordance with Australian healthcare requirements.
All prices are listed in Australian dollars unless otherwise stated. Unless expressly stated at the point of booking or purchase:
• All purchases are one-off payments
• Payments are non-refundable
• Access to digital products is granted upon purchase
Any refund, cancellation or rescheduling terms applicable to physiotherapy appointments or specific products will be clearly communicated at the time of booking or purchase.
Payments are processed via secure third-party payment providers. We do not store your payment details.
All content, including text, videos, programs, images, branding and publications, is owned by Suffolk Enterprises Pty Ltd unless otherwise stated.
You may not copy, reproduce, distribute, modify or resell any content without prior written permission. Personal, non-commercial use only is permitted.
Testimonials and reviews reflect individual experiences only.
Results vary between individuals and depend on many factors including health history, consistency, adherence and individual circumstances. No specific outcomes or results are guaranteed.
To the maximum extent permitted by Australian law, Suffolk Enterprises Pty Ltd and The Physio Don are not liable for any indirect, incidental or consequential loss arising from your use of our services, content, programs or products.
Your sole remedy for dissatisfaction is to stop using the services.
You agree to indemnify and hold harmless Suffolk Enterprises Pty Ltd, its directors, employees and contractors from any claims, losses or damages arising from your misuse of the services or breach of these Terms.
We may suspend or terminate access to our services at any time without notice if these Terms are breached.
These Terms are governed by the laws of Queensland, Australia.
Our services may be accessed online from outside Australia. By using our services, you agree that Queensland law applies and that any disputes will be subject to the exclusive jurisdiction of the courts of Queensland, Australia, to the maximum extent permitted by law.
Suffolk Enterprises Pty Ltd (ABN 17 668 257 181), trading as The Physio Don, is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth).
We may collect personal information including:
• Name, email address and phone number
• Billing and transaction details
• Health information where provided during physiotherapy services
• Website usage data, cookies and analytics
Health information is treated as sensitive information under Australian privacy law.
We collect and use personal information to: • Provide physiotherapy services • Deliver educational products and content • Process payments and bookings • Communicate with you • Improve website performance and services • Meet legal, regulatory and insurance obligations. Marketing communications are sent only where permitted, and you may unsubscribe at any time.
We may use trusted third-party providers including:
• Payment processors
• Booking and scheduling platforms
• Email and communication services
• Analytics tools (e.g. website performance tracking)
• Video hosting or embedded content platforms.
These providers process data only as required to deliver services and are subject to appropriate safeguards.
Where you receive physiotherapy services, clinical records are:
• Stored securely
• Kept separately from marketing data
• Retained for the minimum period required under Australian healthcare regulations.
We retain personal information only for as long as reasonably necessary, including:
• Enquiry and marketing data until you unsubscribe
• Financial records as required by law
• Clinical records for legally required retention periods.
Our website may use cookies and similar technologies to:
• Ensure site functionality
• Analyse performance
• Improve user experience.
You may manage cookie settings through your browser.
You may request access to or correction of your personal information by contacting:donovan@suffolkptyltd.com
If you access our services from outside Australia, you acknowledge that your information may be processed in Australia and that Australian privacy law applies.
Suffolk Enterprises Pty Ltd Trading as The Physio Don
ABN 17 668 257 181
2/172 Boat Harbour Drive Pialba QLD 4655 Australia
Email: donovan@suffolkptyltd.com
COPYRIGHT NOTICE
© Suffolk Enterprises Pty Ltd trading as The Physio Don. All rights reserved.
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