Terms & Conditions, Privacy Policy and Copyright Notice

Terms & Conditions

Effective Date: 07/02/2026

Last Updated: 07/02/2026

These Terms and Conditions of Use (“Terms”) govern your access to and use of all websites, digital platforms, content, products and services operated by Suffolk Enterprises Pty Ltd (ABN 17 668 257 181), trading as The Physio Don (“we”, “us”, “our”).

By accessing or using our website, booking services, purchasing products, or using any content, you agree to be bound by these Terms. If you do not agree, you must not use our services.

1. SERVICES OFFERED

The Physio Don provides a combination of regulated physiotherapy services and non-clinical educational products.

Our services may include:

In-clinic physiotherapy appointments
Online physiotherapy consultations via telehealth
Digital exercise programs
Educational videos, written materials and guides
Books and downloadable resources
Email communications and newsletters

We reserve the right to modify, suspend or discontinue any service at any time.

2. PHYSIOTHERAPY SERVICES VS EDUCATIONAL CONTENT

It is critical to understand the distinction between our services.

Physiotherapy services (in-clinic or online) involve individual assessment and treatment provided by a registered physiotherapist.

Educational products and resources (including programs, books, videos and written materials) are provided for general informational and educational purposes only. These do not constitute personalised physiotherapy, medical advice, diagnosis or treatment.

Purchasing or accessing educational content alone does not create a physiotherapist–patient relationship.

A physiotherapist–patient relationship is only formed where:

You book and attend an in-clinic or online physiotherapy appointment; and
We explicitly agree to provide physiotherapy services to you.

3. MEDICAL DISCLAIMER

All information provided through The Physio Don — including programs, videos, documents, written materials, and online resources — is for general educational purposes only.

This content is not a substitute for personalised medical advice, diagnosis or treatment.

You should always consult your general practitioner, physiotherapist or other qualified healthcare professional before starting any exercise, rehabilitation or health program, particularly if you have existing medical conditions, injuries, pain, or concerns.

Exercise and physical activity involve inherent risks. You voluntarily assume full responsibility for any injury, loss or damage that may occur as a result of using our content, programs or services.

Use of all educational content and programs is entirely at your own risk.

4. ONLINE (TELEHEALTH) PHYSIOTHERAPY DISCLAIMER

Online physiotherapy is delivered via secure video platforms and does not involve hands-on assessment or treatment.

You acknowledge that:

Telehealth is not suitable for all conditions
Physical examination is limited compared to in-clinic care
You are responsible for ensuring a safe environment when exercising
You must follow all advice within your own physical limits

We reserve the right to determine whether online physiotherapy is clinically appropriate and to decline, limit or discontinue telehealth services where necessary.

5. ELIGIBILITY

You must be at least 18 years of age to use our website, content, programs or services.

Where physiotherapy services are provided to minors in-clinic, this occurs only with appropriate parent or guardian consent and in accordance with Australian healthcare requirements.

6. BOOKINGS, PAYMENTS AND REFUNDS

All prices are listed in Australian dollars unless otherwise stated. Unless expressly stated at the point of booking or purchase:

All purchases are one-off payments
Payments are non-refundable
Access to digital products is granted upon purchase

Any refund, cancellation or rescheduling terms applicable to physiotherapy appointments or specific products will be clearly communicated at the time of booking or purchase.

Payments are processed via secure third-party payment providers. We do not store your payment details.

7. INTELLECTUAL PROPERTY

All content, including text, videos, programs, images, branding and publications, is owned by Suffolk Enterprises Pty Ltd unless otherwise stated.

You may not copy, reproduce, distribute, modify or resell any content without prior written permission. Personal, non-commercial use only is permitted.

8. TESTIMONIALS AND RESULTS DISCLAIMER

Testimonials and reviews reflect individual experiences only.

Results vary between individuals and depend on many factors including health history, consistency, adherence and individual circumstances. No specific outcomes or results are guaranteed.

9. LIMITATION OF LIABILITY

To the maximum extent permitted by Australian law, Suffolk Enterprises Pty Ltd and The Physio Don are not liable for any indirect, incidental or consequential loss arising from your use of our services, content, programs or products.

Your sole remedy for dissatisfaction is to stop using the services.

10. INDEMNITY

You agree to indemnify and hold harmless Suffolk Enterprises Pty Ltd, its directors, employees and contractors from any claims, losses or damages arising from your misuse of the services or breach of these Terms.

11. TERMINATION

We may suspend or terminate access to our services at any time without notice if these Terms are breached.

12. GOVERNING LAW AND GLOBAL ACCESS

These Terms are governed by the laws of Queensland, Australia.

Our services may be accessed online from outside Australia. By using our services, you agree that Queensland law applies and that any disputes will be subject to the exclusive jurisdiction of the courts of Queensland, Australia, to the maximum extent permitted by law.

13. BUILT TO LAST APP ACCOUNTS

Certain products and services may require the creation of a user account.

When creating an account, you agree to provide accurate and complete information and to keep that information current.

You are responsible for maintaining the confidentiality of your login credentials and for all activity occurring under your account.

We reserve the right to suspend or terminate accounts where fraudulent activity, misuse, abuse, or breaches of these Terms are identified.

Users may request account deletion by contacting us using the details provided in these Terms.

14. BUILT TO LAST PROGRAM ACCESS

Access to the Built To Last Program is provided through our online platform.

Program access may include:

Exercise programs
Educational content
Assessment tools
Progress tracking
Achievement notifications
Account management features

Access is granted subject to payment status and compliance with these Terms.

We reserve the right to modify, update or improve the platform and its features at any time.

15. FREE TRIALS AND AUTOMATIC BILLING

The Built To Last Program may be offered with a free trial period.

Where a free trial is offered:

Users must provide valid payment details before accessing the trial.
No charge is taken at the commencement of the trial.
Users may cancel at any time before the trial period expires.
If cancelled before expiry, no payment will be processed.
If not cancelled, the nominated payment method will be automatically charged at the end of the trial period.
Successful payment unlocks continued access to the full program.

Users are responsible for ensuring their payment details remain current and valid.

Failed payments may result in suspension or restriction of access until payment issues are resolved.

16. PLATFORM AVAILABILITY

While we aim to provide uninterrupted access to our online platform, we do not guarantee continuous availability.

The platform may be temporarily unavailable due to:

Maintenance
Updates
Technical issues
Third-party service interruptions

To the maximum extent permitted by law, we are not liable for losses arising from temporary interruptions to platform access.

17. ASSESSMENT DATA AND PROGRESS TRACKING

The Built To Last platform may collect and display information including:

Workout completion history
Assessment results
Functional Capacity Scores
Achievement milestones
Program progress metrics

This information is provided for educational and motivational purposes only.

Assessment results should not be interpreted as medical diagnoses and should not replace assessment by a qualified healthcare professional.

Privacy Policy

Suffolk Enterprises Pty Ltd (ABN 17 668 257 181), trading as The Physio Don, is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth).

1. INFORMATION WE COLLECT

We may collect personal information including:

Name, email address and phone number
Billing and transaction details
Health information where provided during physiotherapy services
Website usage data, cookies and analytics

Health information is treated as sensitive information under Australian privacy law.

2. HOW WE USE YOUR INFORMATION

We collect and use personal information to:

Provide physiotherapy services
Deliver educational products and content
Process payments and bookings
Communicate with you
Improve website performance and services
Meet legal, regulatory and insurance obligations.

Marketing communications are sent only where permitted, and you may unsubscribe at any time.

3. THIRD-PARTY SERVICES AND PROCESSORS

We may use trusted third-party providers including:

Payment processors
Booking and scheduling platforms
Email and communication services
Analytics tools (e.g. website performance tracking)
Video hosting or embedded content platforms.

These providers process data only as required to deliver services and are subject to appropriate safeguards.

4. CLINICAL RECORDS

Where you receive physiotherapy services, clinical records are:

Stored securely
Kept separately from marketing data
Retained for the minimum period required under Australian healthcare regulations.

5. DATA RETENTION

We retain personal information only for as long as reasonably necessary, including:

Enquiry and marketing data until you unsubscribe
Financial records as required by law
Clinical records for legally required retention periods.

6. COOKIES AND TRACKING

Our website may use cookies and similar technologies to:

Ensure site functionality
Analyse performance
Improve user experience.

You may manage cookie settings through your browser.

7. YOUR RIGHTS

You may request access to or correction of your personal information by contacting: donovan@suffolkptyltd.com

8. INTERNATIONAL USERS

If you access our services from outside Australia, you acknowledge that your information may be processed in Australia and that Australian privacy law applies.

9. APP-SPECIFIC INFORMATION WE COLLECT

Where users create an account on the Built To Last platform, we may collect additional information including:

Account registration information
Login activity
Program progress
Workout completion data
Assessment results
Functional Capacity Scores
Achievement and milestone data
Subscription and billing status
Device and browser information

10. HOW WE USE APP DATA

We may use platform data to:

Deliver program content
Track user progress
Unlock program features
Process subscription and payment functions
Provide customer support
Improve platform functionality
Analyse engagement and completion rates
Send program-related communications

11. THIRD-PARTY PLATFORM PROVIDERS

To operate the Built To Last platform, we may utilise third-party providers including:

Stripe (payment processing)
Email service providers
Website hosting providers
Analytics providers
Cloud storage providers

These providers may process personal information only as required to deliver services on our behalf.

12. ACCOUNT DELETION AND DATA REQUESTS

Users may request:

Access to personal information
Correction of personal information
Account deletion
Removal from marketing communications

Requests can be made using the contact details listed in this Privacy Policy.

Certain records may be retained where required by law, accounting obligations, insurance requirements, or regulatory obligations.

13. ANALYTICS AND PLATFORM IMPROVEMENT

We may collect aggregated and anonymised information regarding platform usage, including:

Sign-up rates
Program completion rates
User engagement metrics
Feature usage
Technical performance information

This information is used solely to improve the platform and user experience.

Contact Details

Suffolk Enterprises Pty Ltd
Trading as The Physio Don

ABN 17 668 257 181

2/172 Boat Harbour Drive
Pialba QLD 4655
Australia

Email: donovan@suffolkptyltd.com